For cancellation of bookings, we require at least 24 hours notice or fees will be incurred.

Melbourne Water Taxis endeavour to be punctual so we ask that you please do the same. If the taxi has to wait for more than 15 minutes, you will be charged extra. Also, if you have hired the boat for an hour, then you are cutting into your cruising time.

When your cruise is being charged at "a per head rate":

• Should your passenger numbers reduce, you will be expected to pay for the number of passengers given when you booked

• Should  your numbers increase, you will be charged for the extra passengers

Melbourne Water Taxis reserves the right to refuse boarding to any passengers deemed too intoxicated to safely board our vessels.